Working with Difficult People

Muriel Solomon
9780735202917

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Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
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ISBN:
9780735202917
Dimensions (WxH):
6.0 x 8.98
Publisher:
Penguin Publishing Group
Publication Date:
March 01, 2002